The Insider's Guide to Business and IT Agility
The Insider's Guide to Business and IT Agility
12/01/2008
EDS, an HP company, and Virgin Atlantic Airways today announced they have signed a new information technology (IT) services agreement that extends the companies' 25-year relationship.
ebizQ received the following:
EDS has provided IT services for Virgin Atlantic since its inaugural flight in 1984. New to this five-year agreement, EDS will provide the next generation of its airline reservations solution, EDS Reservation Services, a part of EDS' Transportation Applications that EDS hosts and maintains on behalf of its clients. New features included in the solution are Electronic Miscellaneous Documents (EMD), which allow Virgin Atlantic employees to electronically capture and account for ancillary sales, and Ticket Re-issue and Refund (TRR) software that automates a formerly labor-intensive function and improves customer service.
“We are impressed with EDS' vision for their new reservations platform and how this will enable Virgin Atlantic to exploit a service-oriented architecture (SOA) to provide improved customer services, greater agility and lower costs,” said Mike Cope, IT director at Virgin Atlantic.
Also new to the agreement, EDS will use its airline service-oriented architecture (AirlineSOA) that connects software and systems to better integrate Virgin Atlantic's operations and help meet the airline's unique market needs. Each of these new functionalities helps Virgin Atlantic lower core reservations services costs and add new revenue opportunities.
EDS will continue to provide passenger-processing services that include applications development and hosting of EDS Reservation Services, which handles approximately six million revenue passengers boarded annually for Virgin Atlantic.
“We have built a strong relationship and mutual trust with the Virgin Atlantic team over the last 25 years,” said Jim Dullum, vice president of Global Transportation Industry at EDS, an HP company. “Taking advantage of EDS' latest technology, software development and delivery expertise and industry knowledge creates the right mix of IT innovation to support Virgin Atlantic's continued success.”
EDS Agility Alliance partner Microsoft will provide select tools, software and resources to EDS in support of Virgin Atlantic. Together, EDS and its Agility Alliance partners collaborate to design, build and run a market-leading services platform and develop technology-based services to deliver tangible client results. EDS Agility Alliance partners include Cisco, EMC, Microsoft, Oracle, SAP, Sun Microsystems and Xerox.
As a leading transportation IT services provider, EDS' end-to-end capabilities encompass air carriers, airports, cruise lines, logistics and modal providers, hotel companies and major reservations networks. EDS brings world-class technology solutions and infrastructure to help transportation and travel-related clients sustain competitive advantage in a highly dynamic global market. About Virgin Atlantic Airways
Since it was founded in 1984, Virgin Atlantic Airways has become Britain's second largest carrier serving the world's major cities. Now based at both London's Gatwick and Heathrow airports, it operates long haul services to 30 destinations world-wide as far apart as Las Vegas, Sydney and Shanghai.
Virgin Atlantic has enjoyed huge popularity, winning top business, consumer and trade awards from around the world. The airline has pioneered a range of innovations setting new standards of service, which its competitors have subsequently sought to follow. Despite Virgin Atlantic's growth the service still remains customer driven with an emphasis on value for money, quality, fun and innovation.
Virgin Atlantic currently has a fleet of 38 aircraft which includes thirteen 747s and six A340-300s and nineteen A340-600s.
ROUNDTABLE: The Clear Value of Master Data Management
Employing Business Intelligence About and Within Your Business Processes
ROUNDTABLE: Open Source Market Update 2008
Part II
The Office in the Clouds - Empowering Front Line Managers for Business Efficiency
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Nov 19, 2008
This conference will teach business leaders what to expect, and what to avoid, to make their SOA journey a success. SOA is a long journey, not a single project, and distributed architectures are inherently complex. Success requires new ways of working, creating more efficient cross organization processes, adopting new tools, and building new skills.Register
Date: Jan 13, 2009
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